Refund policy

Refund Policy

At Prime Accessories, your satisfaction matters to us. Please read our refund policy carefully before placing an order.

30-Day Money-Back Guarantee

We offer a 30-day return and refund window starting from the date your order is delivered. If you're not satisfied with your purchase, contact us within 30 days of delivery and we'll make it right.

How Returns Work

Because our products are shipped directly from our international fulfillment partners, we generally do not require you to ship the item back to us - return shipping costs would often exceed the value of the item itself. Instead, please follow this process:

  1. Contact us at support@primeaccessoriesonline.com within 30 days of delivery, including your order number.
  2. Provide proof of the issue - a clear photo or short video showing the product and, if applicable, any damage or defect. For allegations of missing or damaged items, an unboxing video showing the package being opened is required as proof.
  3. We review your claim within 2–3 business days.
  4. Once approved, we will offer one of the following:
    • A full or partial refund to your original payment method, or
    • A free replacement of the item, or
    • Store credit, if preferred.

In select cases where a physical return is required (e.g., high-value items), we will provide the return address and instructions at that time. Any such return shipping costs will be discussed with you before you send anything back.

Eligibility for Refunds

To be eligible for a refund or replacement, please ensure:

  • Your claim is submitted within 30 days of delivery.
  • The item is defective, damaged, significantly not as described, or was never received.
  • You provide the required photo/video proof described above.

Change of Mind

If you simply change your mind about an item (not defective/damaged), please contact us within 30 days. Change-of-mind returns may be subject to a partial refund or store credit at our discretion, since these items are shipped internationally and cannot always be resold once dispatched.

Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it, or any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but our standard refund policy above will apply.

Non-Returnable Situations

We're unable to offer refunds for:

  • Claims submitted after the 30-day window has passed.
  • Damage caused by misuse of the product after delivery.
  • Orders where an incorrect shipping address was provided by the customer.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your card issuer or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@primeaccessoriesonline.com.

Contact Us

For any refund-related questions, reach out to us at: Email: support@primeaccessoriesonline.com

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