Shipping policy

 

Shipping Policy

Thank you for shopping with Prime Accessories. Please review our shipping policy below so you know what to expect after placing an order.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been processed, and a separate shipping confirmation email with tracking information once it has shipped.

Shipping Times

Our products are shipped from our international fulfillment centers. Every order will be delivered with 7-15 days all over the world.

Please note these are estimates, not guarantees. Delays can occasionally occur due to customs processing, local courier delays, weather, or other factors outside our control.

Free Shipping

We currently offer free shipping on all orders, with no minimum order value required.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after you receive it, as it can take a little time for the courier to scan the package into their system.

Customs, Duties & Taxes

For international orders, your order may be subject to import duties and taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict what they may be - please check with your local customs office for more information if you're unsure.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@primeaccessoriesonline.com - we can only make changes before the order has shipped.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at support@primeaccessoriesonline.com with your order number so we can look into it and, where necessary, work with our shipping partners to locate your package or send a replacement.

Multiple Items in One Order

If your order contains multiple items, they may occasionally arrive in separate packages and at different times, as they may ship from different fulfillment centers. This is normal and does not mean part of your order is missing.

Contact Us

For any shipping-related questions, reach out to us at: Email: support@primeaccessoriesonline.com